At details, we are committed to continuously improving our service and enhancing your user experience through new features and simpler workflows.
We value the ideas and inspiration shared by both our team and clients. However, catering to the diverse business models and workflows in the music industry makes the task of creating a universal service complex. Therefore, we carefully consider every new development and its implications for all our valued customers worldwide.
To cater to these diverse needs, we’ve meticulously crafted a system called “$$$” (pronounced “magical moolah!”).
When clients request a feature to be dealt with as a priority, this allows them to contribute towards programming costs, ensuring effective task prioritization while maintaining a balanced roadmap that benefits all our users.
Here is an overview of when and how much clients will be asked to contribute to our programming costs:
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General Improvements: If it’s a general improvement that we believe will benefit all clients, we’ll include it in our programming schedule, and it’s provided free of charge as part of our ongoing development. This also includes bug fixing, which always has the highest priority. Clients won’t be charged for these improvements.
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Priority on General Improvements: If it’s a general improvement, but the client wants to set a priority for our programmers to work on it, the client will need to pay 50% of the programming costs after receiving an upfront quote.
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Special Client Requests: If it’s not a general improvement but a special request from a client, we might include it in our programming schedule, and the client will be required to pay 50% of the programming costs after receiving an upfront quote.
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Priority on Special Client Requests: If it’s not a general improvement, and the client wishes to prioritize it above other tasks for our programmers, the client will be responsible for paying 100% of the programming costs after receiving an upfront quote.
With these guidelines in place, we strive to balance client requests with our ongoing efforts to enhance and improve our services for the benefit of all our valued clients.
